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Pre-Service Review (Precertification/Predetermination)

Online Precertification

Online precertification or pre-service review is available for the services listed below. Go to your local Blue Plan's provider portal to initiate pre-service review for these services for out-of-area members. Contact your local Blue Plan for more information on how to access this functionality in your local provider portal.

Precertification requirements are subject to change at any time so it's important to check patient eligibility and benefits for the specific date of service for the service or equipment you will be providing.

  • Advanced Imaging
  • Behavioral Health
  • Cancer Treatment Pathways (Medical Oncology)
  • Durable Medical Equipment - Motorized/Power Wheelchairs
  • Genetic Testing
  • Provider-Administered Drugs
  • Radiation Therapy
  • Some Surgical Services, including:
    • Breast reconstruction
    • Blepharoplasty, brow lift or ptosis repair
    • Gastric restrictive procedures (if covered by the group plan)
    • Implantable bone conduction hearing aids
    • Knee arthroplasty
    • Lumbar spinal fusion
    • Reduction mammoplasty
    • Rhinoplasty
    • Surgery for obstructive sleep apnea
    • Surgery for varicose veins
    • Wireless capsule endoscopy

Precertification via Fax/Phone/Mail

Use the forms at the bottom of this page or call the appropriate toll-free number below to request precertification for these services:

  • 1-833-663-8705 – Chiropractic and Physical/Occupational/Speech Therapy 
  • 1-833-663-8703 – Other services, including peer-to-peer consultations:
    • Home Health
    • Hospice
    • Inpatient Hospital
    • Long-Term Acute Care
Title View
Chiropractic Visits Certification Request
Durable Medical Equipment Certification Request
Home Health Services Precertification Request
Hospice Services Certification Request
Long Term Acute Care Pre-Admission Evaluation
Occupational Therapy Precertification Request
Physical Therapy Precertification Request
Provider Post-Service Appeal Form
Speech Therapy Precertification Request